This page explains how long CreatorSaver keeps different kinds of data and how you can delete it. The periods below are our retention targets and policy rather than fixed guarantees: actual timing can vary with processing queues and with any records we are required to keep by law. We keep data only for as long as we reasonably need it to run the service and meet legal obligations.
This is an operational summary, not legal advice. It expands on the Data Retention section of our Privacy Policy, which remains the governing document if anything here appears to conflict with it.
What we retain and for how long
The following are our target retention windows for the main categories of data we handle. These windows describe how long related data may persist, not a limit on usage.
- Spreadsheet exports: the spreadsheets you export are kept in your account and are not deleted on a schedule. Each time you open one, the app issues a signed link that expires after 5 minutes; you can ask for a new link at any time.
- Saved profiles and history: the profiles you analyzed and your activity history are kept in your account until you delete them or your account.
- Comparisons: a comparison you run and do not keep is deleted 24 hours after it was created. A comparison you keep stays until you delete it.
- Watchlist alerts: the delivery log of each alert (which account posted, and when it was sent to you) is deleted 30 days after it was written. The alerts shown in the app stay in your account's notification history.
- Watchlist accounts: for each public account on a customer's Watchlist, CreatorSaver records a daily reading of its public counts (such as followers, likes and posts). These readings currently have no set expiry.
- Report history: the record of who ran a profile report, and when, is deleted after 90 days.
- MCP connector and Chrome extension logs: the record of requests made through the MCP connector (or, once released, the Chrome extension) is deleted after 180 days.
- Ad Library: a search's results are cleared after 24 hours. The record of a search is kept with your account so it can be listed in My activity, and the log of requests is deleted after 180 days. Saved ads stay until you remove them or delete your account.
- Deleted-account content: when an account is deleted, its associated content is removed in the ordinary course, generally within about 30 days, excluding records we are required to retain for billing or legal reasons.
- Operational logs: server and diagnostic logs are targeted for deletion after roughly 90 days.
- Billing and tax records: where they apply, these are kept for as long as the relevant legal and accounting requirements demand, which is typically longer than the periods above.
We do not claim to store nothing. Some data is necessarily processed and, for account features, stored; the goal of these windows is to keep it no longer than needed.
Your deletion controls
Where account features apply, you can remove your data yourself rather than waiting for a retention window to elapse:
- Delete individual items: remove a saved profile, a kept comparison or a Watchlist account you no longer want.
- Clear your history: delete your saved history in bulk from your account.
- Delete your account: request deletion of your account and its associated content, subject to the billing/legal records described below.
If you cannot find a control you need, contact us via the contact page and we will help.
Account deletion
When you delete your account, we begin removing the content tied to it in the ordinary course. Our target is for that content to be cleared generally within about 30 days.
Some traces can persist a little longer than the target while deletion jobs run, and a limited set of records may be retained where the law or our billing obligations require it. See the next section for what that covers.
Legal and billing records
We keep certain records even after deletion where we are legally required to, or where they are needed to complete and document a transaction. This typically includes:
- Billing and payment records needed for accounting and tax compliance. All prices are shown in US dollars; there is no lifetime plan.
- Records required by law or retained to handle disputes, prevent abuse, or meet a regulatory obligation.
These records are kept only for as long as the applicable legal or accounting requirement calls for, and they are excluded from the routine deletion windows above.
Relationship to the Privacy Policy
This page expands the shorter Data Retention section of our Privacy Policy with more detail on specific windows and controls. It does not replace it.
The Privacy Policy remains the governing document for how we collect, use, and protect your information. If any detail here appears to conflict with it, the Privacy Policy controls.
Questions about retention or a deletion request? Contact us via the contact page.
